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Shipping & Delivery

Thank you for visiting and shopping at Elite International Motors. Following are the terms and conditions that constitute our Shipping Policy:

A. Shipment Processing Time

All local orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone

B. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, but will not be inclusive of other custom charges by third party courier companies, etc. Overnight delivery is only available for orders with delivery addresses within the UAE. Delivery delays can occasionally occur particularly if shipping to other GCC countries.

Shipment Method Estimated Delivery Time Shipment Cost
... 3-5 business days  Free
.. 2 business days
.. 1-2 business days

C. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

D. Damages

Elite International Motors is not liable for any products damaged or lost during shipping. In the event that you received your order damaged, please contact the shipment carrier to file a claim.

Privacy & Security

This section describes how Elite International Motors collects, uses, and shares the personal information we obtain from you online and in store. 

 A. What We Collect

The term "personal information" refers to information connected to your name, which may include things such as your email address, mailing address, birthday, tand elephone number.

 B. How We Use Your Personal Information

Elite International Motors primarily uses the personal information that it collects to provide you with products and information. We may also use your information to track your purchase history and to contact you for account and promotional purposes. You must register/ create an account to be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, and more.

C. How We Share Your Personal Information

Elite International Motors may share your personal information in the following circumstances:

Service Providers - We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, investigating fraudulent activity, conducting customer surveys, and providing customer service.

Social Networks - If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party.

Other Instances - Elite International Motors may share your personal information in order to protect the legal rights of our   company, our employees, our agents, and our affiliates, to protect the safety and security of our visitors, to detect and protect against fraud, or to comply with law or legal process.

Business Transition - Elite International Motors may share your personal information with another company that buys some, or all, of the assets or stock of Elite International Motors, and that company may use and disclose personal information for purposes similar to what is described in this policy. Elite International Motors may also share personal information with prospective purchasers to evaluate the proposed transaction.

Returns & Replacements

If you are not fully satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt by calling +971 4 338 7844.


Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: 

Products will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable when goods are faulty and a refund is made.

Ordering

Buying from Elite International Motors is quick and easy. Navigation through categories, searching for specific products and product selection are simple. We also support multi-payment options for all your needs. Start off by following some easy steps: 

1. Search Products - When looking for a specific spare part or accessory, simply type what you are looking for at the search box located at the top of the site.

2. Search by Vehicle Year, Make and Model - If you want to search for a list of products available for your vehicle, use the "Choose Your Vehicle" menu, and navigate through the Year, Make and Model categories. 

3. Read the Product Description - When you have found the product you are looking for, click on the picture to read its full description and specs. When you are ready to purchase, choose the quantity and click on "Add to Cart".  

When successful, you will be prompted to "Continue Shopping" or "Go to Shopping Cart". When redirected to "Your Shopping Cart", review your purchase details and "Proceed to Checkout".

4. Complete Your Order - You will be requested to provide personal information such as your full name, email address, telephone, home address, and company name. You can also choose between the Cash on Delivery payment methods. Upon filling in all the necessary fields, click on "Place Order Now".   

Payment, Pricing & Promotions

1. Payment can be done either through Cash on Delivery (COD).

2. The grand total of the purchase, including the shipping and handling fee is specified on the "Complete Your Order" section.

3. Those who have a coupon can enjoy discounts by simply entering their coupon code on the designated box.

Viewing Orders

To view your orders and the products you have added to your "My Wishlist", you need to log in to your account

Updating Account Information

You can change or edit your personal information anytime by simply logging in to your account.
On the "My Account" menu, you can navigate through the categories such as Account Information, Address Book, My Orders, Billing Agreements, Recurring Profiles, My Product Reviews, My Wishlist, and My Applications to change your password, billing address, email address and other personal information.